Service Ticket System

For Small and Big companies

A service ticketing system is a software tool used to manage and track customer or employee support requests, from submission to resolution. It centralizes incoming requests from various channels, such as email, chat, and phone, converting each into a single ticket that includes details like the problem type, priority, and contact information. This structured approach ensures that requests are correctly assigned, documented, and resolved, preventing miscommunication and issues from being overlooked.